Let’s look at how you compose the message you are sending. You can ensure any message is clear, complete, correct, and concise, with the STAR acronym.
This blog will explore the STAR acronym in conjunction with the six roots of open questions:
S = Situation
First, state what the situation is. Try to make this no longer than one sentence. If you are having trouble, ask yourself, “Where?”, “Who?”, and, “When?”. This will provide a base for message so it can be clear and concise.
Example: “On Tuesday, I was in a director’s meeting at the main plant.”
T = Task
Next, briefly state what your task was. Again, this should be no longer than one sentence. Use the question, “What?” to frame your sentence, and add the “Why?” if appropriate.
Example: “I was asked to present last year’s sales figures to the group.”
A = Action
Now, state what you did to resolve the problem in one sentence. Use the question, “How?” to frame this part of the statement. The Action part will provide a solid description and state the precise actions that will resolve any issues.
Example: “I pulled out my laptop, fired up PowerPoint, and presented my slide show.”
R = Result
Last, state what the result was. This will often use a combination of the six roots. Again, a precise short description of the results that come about from your previous steps will finish on a strong definite note.
Example: “Everyone was wowed by my prep work, and by our great figures!”
There you go, now you can speak like a STAR!