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Certificate IV in Leadership and Management



Course details main image CIV LM

Certificate IV in Leadership and Management reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.


  • Team Leader
  • Production Supervisor
  • Sales Team Manager
  • Coordinator (Business Operations)


Duration: 8 terms (48 weeks)

Assessment: Assignments

Course fee: $5,600

Study mode: On Campus - 20 hours per week

Nationally recognised, Australian Qualifications Framework standards, CRICOS: 0101643

Start date: at the beginning of each term


Academic (preferred): • Certificate III in Business or Other relevant qualification • Completed Year 11 or overseas equivalent

English: Minimum score of IELTS 5.5 or equivalent (please refer to the DIBP website) or an English proficiency of intermediate level or above from any NEAS accredited ELICOS provider.


Module 1 - Being a Leader

This module describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication and follow up to suit the audience, and how to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

Module 2 – Leading the Team

This module defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members as well as how to plan and supervise the performance of the team and develop team cohesion.

Module 3 - Promote Innovation

This module describes the skills and knowledge required to be an effective and proactive member of an innovative team. This module also describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

Module 4 - Managing Your Clients

This module describes the skills and knowledge required to advise, carry out and evaluate customer service strategies as well as how to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

Module 5 - Implementing your Plan

This module describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes, covering using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements and also to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

Module 6 - Risk and WHS

This module describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements and to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

Module 7 - Diversity in the Workplace

This module describes the skills and knowledge required to establish and develop a professional mentoring relationship with an individual in a workplace. We also look at the behaviours, skills and knowledge required to lead a diverse workforce. It covers identifying, analysing and engaging with a diverse workforce to maximise the benefit of diversity to the organisation.

Module 8 – Business Networks

This unit describes the skills and knowledge required to establish, maintain and improve client relationships and to actively participate in networks to support attainment of key business outcomes. We also cover the skills to develop and maintain effective work relationships and networks required by workers within an organisation as well as freelance or contract workers.

What You Get

  • Engaging Lessons
  • Project Based Learning
  • Flexible Timetable