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Diploma of Business BSB50215



Course details main image Dip Bus

Diploma of Business qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may posses substantial experience in range of settings, but seek to further develop their skills across a wide range of business functions. Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical skills and knowledge that they would like to develop in order to create further educational and employment opportunities.


  • Executive Officer
  • Program Consultant
  • Program Coordinator


Duration: 8 terms (48 weeks)

Assessment: Assignments

Course fee: $5,600

Study mode: On Campus - 20 hours per week

Nationally recognised, Australian Qualifications Framework standards, CRICOS 087151K

Start date: at the beginning of each term


Academic (preferred): • Certificate IV in Business or Other relevant qualification • Completed Year 10 or overseas equivalent

English: Minimum score of IELTS 5.5 or equivalent (please refer to the DIBP website) or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.


Module 1 - Recruitment and Workforce Planning

In this module, students will describe the skills and knowledge required to determine the future human resource needs of the organisation. By reviewing data on staff behaviour and characteristics as well as other factors that might affect workforce supply, students will develop strategies to retain and train staff, as well as strategies to recruit, select and induct staff.

Module 2 – Marketing Mix

In this module students will learn the skills and knowledge required to determine the best marketing mix for a business through analysis of interrelated marketing components such as product pricing, promotion, distribution strategies, customer service and much more. This is a fundamental marketing subject and very important for all students with an interest in marketing.

Module 3 - Market Research Project

Making the right decision means having all the facts and this means doing your research. In this module, students learn how to plan market research. By identifying research needs, developing objectives and identifying data gathering approaches, students will develop a market research plan. Students will then learn how to develop a project plan, administer and monitor project progress through to finalization.

Module 4 – Marketing Opportunities

This module describes the skills and knowledge required to identify, evaluate and take advantage of new and exciting marketing opportunities. Students analyse market trends and characteristics and assess the commercial viability of the new opportunities. Students also assess how the current business operation would be effected by the change.

Module 5 – Customer Service Strategies

This module describes the process required to identify the needs and priorities of the organisation in delivering a quality service to customers. It includes service delivery, providing advice as well as dealing with customer feedback and complaints and monitoring client satisfaction levels.

Module 6 – Pay and Perks

This module describes the skills and knowledge required to implement an organisation’s remuneration and benefit plans. It incorporates salary packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits. Students will also gain knowledge of the Australian Awards system.

Module 7 – Manage Risk

Managing risk is critical for businesses to effectively cope with unforeseen disasters. In this module, students will learn the key elements of current risk management standards. These elements include possible risks that may occur, what risk mitigation strategies can be used and the various stakeholders who will be involved.

Module 8 – Manage Employee Relations

This module describes the skills and knowledge required to manage employee and industrial relations matters within an organisation. It involves assessing possible employee relations risks and the development of policies, plans and objectives. This module also covers conflict resolution and negotiation.
What You Get

  • Engaging Lessons
  • Project Based Learning
  • Flexible Timetable