COURSE DESCRIPTION
The qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
CAREER OUTCOMES:
- Customer Service Adviser
- Data Entry Operator
- Word Processing Operator
- Payroll Officer
- Typist
- Word Processing Operator
KEY FEATURES
Duration: 8 terms (48 weeks)
Assessment: Assignments
Course fee: $5,600
Study mode: On Campus - 20 hours per week
Nationally recognised, Australian Qualifications Framework standards, CRICOS 086810K
Start date: at the beginning of each term
ENTRY REQUIREMENTS
Academic (preferred): • Certificate II in Business or Other relevant qualification Completed Year 10 or overseas equivalent
English: Minimum score of IELTS 5.5 or equivalent (please refer to the DIBP website) or an English proficiency of intermediate level or above from any NEAS accredited ELICOS provider.
MODULES
Module 1 - Customer Experience
In this module students will practice the communication skills used to establish rapport and build relationships with customers. Students will also learn how to handle formal and informal negative feedback and complaints from customers.
Module 2 – Workplace Information
In this module students will learn to manage and maintain the organisation’s knowledge management and document management systems. This involves the management of work processes and digital data and documents.
Module 3 - Small Business Startup
In this module students will develop their own small business ideas. Students will learn how to conduct a competitor analysis, identify gaps in the market and complete a basic business plan and budget. Students will then consider how to describe, sell and distribute their product or service.
Module 4 – Professional Document Design
Designing and producing documents is a highly sought after skill essential in many job roles. In this module, students will be introduced to the basic principles of design and document layout to then produce a range of business documents.
Module 5 – Workplace Learning
Students working in teams, develop a presentation on the benefits of workplace learning to the individual to develop their own skill set and the flow on effect to the organisation. Students will also assess each other roles during the course of the modules and use peer feedback to develop their own learning plan.
Module 6 – Intellectual Property and Management Systems
Knowledge is power. This module covers two important areas of business governance, the protection and lawful use of Intellectual Property for your organisation and the strategies, methods and techniques used by to collect, organise, store and retrieve organisational information.
Module 7 – Diversity in Australia
This unit recognizes diversity in the Australia Workplace in relation to gender, culture and other personal characteristics, this module also covers how we should recognize and respond to individual difference. The second part of the unit looks specifically at Australia’s indigenous Culture and includes a field trip.
Module 8 – Creative Thinking
Think outside the square….In this module, students will develop the habit of thinking in a more creative way by looking at things differently, musing, testing, experimenting and challenging existing thought patterns. Students will then learn how to present their ideas using presentation software.
Module 9 – WHS Legislation
In this module students will learn the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
