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Certificate II in Business BSB20115


Course details main image CII Bus

The qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


  • Administration Assistant
  • Clerical worker
  • Data entry operator
  • Information desk clerk
  • Office junior
  • Receptionist


Duration: 4 terms (24 weeks)

Assessment: Assignments

Course fee: $2,800

Study mode: On Campus - 20 hours per week

Nationally recognised, Australian Qualifications Framework standards, CRICOS 086773K

Start date: at the beginning of each term


Academic (preferred): • Certificate I in Business or Other relevant qualification • Completed Year 10 or overseas equivalent

English: Minimum score of IELTS 5.5 or equivalent (please refer to the DIBP website) or an English proficiency of intermediate level or above from any NEAS accredited ELICOS provider.


Module 1 - Work Experience

In this module students will learn about working in the Australian business environment by understanding employee and employer rights and responsibilities. Students will also be introduced to basic Human Resources by understanding the organisational chart and roles and responsibilities of staff.

Module 2 – Technology, Design & Sustainability

In this module students will design a website for a business using web authoring tools to create, modify and test simple web pages. Students will create a site map, drop down menus as well as linking their website to other social media applications. When finished, students will have a ready to use website fit for small and medium size business. This module also covers the efficient use of resources including reducing the negative environmental impact of work practices.

Module 3 – Innovation and Social Media

In this module you will learn to set up and use Facebook for a business as well as designing advertisements and messages using graphics software. Students will have fun initiating social networking interaction. In the second part of this module students will look at recognising the symptoms of stress in the workplace and learn methods of stress management.

Module 4 – Career Skills & Business Software

In this module students will develop the skills and knowledge of career planning and skills development in preparation for working in a range of jobs, this module also covers the resume writing, cover letter writing using word processing applications as well as interview techniques in preparation for your important career job interviews.  The second part of this module students will learn how to use spreadsheets and managing email.

Module 5 - Workplace Health & Safety

In this module, students will learn all aspects of workplace safety including: the difference between hazards and risks and the process of hazard identification and risk reduction. Students will then be able to explain emergency procedures for fires be able to define the meaning of commonly used hazard signs and safety symbols as well as duty holder responsibilities.
What You Get

  • Engaging Lessons
  • Project Based Learning
  • Flexible Timetable