Working in the Tourism Industry Part A and Part B provides an overview of the tourism Industry highlighting all the exciting areas students may wish to work in. This subject includes industry structures, the interrelationships of the different sectors as well as the technology, laws and ethical issues specifically relevant to a career in travel and tourism. Students will integrate this knowledge to work effectively in the industry.

Students will also conduct research in order to develop a general destination knowledge database on local Australian or International tourist locations for use in the selling process. Students will then develop the skills and knowledge to provide customer information and advice on tourist attractions and products available in their customers chosen destination. The subject will also cover the health and safety requirements of overseas travel.

Travel Agency Sales I, II and III provide the skills and knowledge required to sell travel and tourism products to customers in a travel agency.  It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information, provide a quotation and close the sale.

Travel Agency Sales II and III follows on from Travel Agency Sales I, where students are required to make and administer customer bookings for products and services with suppliers. It requires the ability to identify customer booking requirements from previous quotations or offers issued and then reconfirm them with suppliers. The sale must be recorded by raising invoices and receipts and then issuing documents to customers such as airline tickets or accommodation vouchers. Travel Sales III also covers dealing with diversity issues that may arise when dealing with a broad array of customers and their special needs or characteristics.

In this module students will learn what is required to create a customer’s flight itinerary when calculating and constructing normal or special promotion airfares that may be available for international or domestic airfares. This module requires the ability to interpret flight information and conditions that apply to specific fares and to construct these airfares according to International Air Transport Association (IATA) regulations.

Students will learn to use ‘Galileo’, a computerised reservations system used to create, administer and maintain airline bookings. In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms.

This module describes the performance outcomes, skills and knowledge required to work as a Tour Guide. Tourism has been identified as a growth area for employment and opportunities over the 2015-2018 period. Tour Guiding offers a wonderful small business opportunity for foreign students to develop markets amongst their own country people in Australia, or to guide foreigners in their home countries, either way there are great opportunities by learning this subject. This subject also covers key legal, ethical, safety, environmental and professional development issues that Guides must consider in their day‑to‑day work…..enjoy!

In this module student will develop the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software. The unit will include formatting a spreadsheet, develop and test formula, create chart and text, save and send.

This module covers the skills and knowledge required to incorporate safe work practices into your own workplace activities. It requires the ability to follow health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices. Students will learn how to recognize hazards and potential emergency situations and then report WHS issues as they arise.