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Diploma of Travel and Tourism


SIT50116
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COURSE DESCRIPTION

Travel and Tourism Diploma

This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions. Individuals with this qualification are able to work in any sector of the tourism industry as a senior departmental manager, manager or owner-operator of any style of small tourism business. Some managers at this level will specialise in certain fields; in the tourism industry personnel tend to specialise in operational functions or marketing and product development roles.

CAREER OUTCOMES:

  • Inbound Groups Manager
  • Inbound sales
  • Incentives manager
  • Tourism Manager

KEY FEATURES

Duration: 12 terms (72 weeks)

Assessment: Assignments

Course fee: $8,100

Study mode: On Campus - 20 hours per week

Nationally recognised, Australian Qualifications Framework standards, CRICOS 083550E

Start date: at the beginning of each term

ENTRY REQUIRMENTS

Academic (preferred): • Certificate III in Travel or specified tourism unit clusters or relevant industry experience assessed through our RPL process (please contact us for details) • Completed Year 12 or overseas equivalent

English: • Minimum score 5.5 or equivalent • English proficiency or intermediate level • Above from any NEAS accredited ELICOS

MODULES

Module 1 - Business Operations

Being the manager requires a range of skills all of which can be learned and practiced until they are second nature. This unit provides students with valuable insights into the manager’s role of monitoring the operation of the Travel Agency to ensure all business targets are met, this starts by understanding the day‑to‑day work activities. It requires the ability to communicate effectively, lead and support team members, plan and organise operational functions and solve problems.

Module 2 – Financial Management

Much of a business’s success will come down to how the money is managed. In this module student will learn how to interpret reports and financial information, how to prepare a budget and how to maintain the budget. When preparing a budget managers will look at their competitors, the way the market is moving and projected sales forecasts. The budget must be created with these factors in mind and then monitored to consider any external ‘shocks’.

Module 3 – Quality Customer Service

This module provides guidance on how a manager develops, monitors and adjusts customer service practices to maintain customer satisfaction and meet the changing needs of the market. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision by front line staff and manage the delivery of customer service.

Module 4 – Business Development

In order to grow your business a manager must build effective work relationships and networks. In this module students will learn the importance of establishing networks and relationship building for the benefit of all parties. Once relationships and networks have been established a manager may conduct formal negotiations and make commercially significant business-to-business agreements.

Module 5 – Human Resources

More and more, modern business understands the importance and value of the right staff to drive the business mission. In this module students will learn to manage all aspects of the recruitment selection and induction processes, hiring the right people for the job is a critically important starting point. From this point onward the management of staff performance and the development of their professional skills is undertaken. Become an employer of choice!

Module 6 - Brochures and Displays

One of the most effective ways to promote your business is by participating in industry events or seminars. Even your shop front will require an attractive display with informative brochures to promote the sale of your service. This module explains the skills and knowledge required to coordinate the development process for brochures and other marketing materials, student will develop content, identify the objectives of the promotion, determine who the audience will be, select all display components and assemble the display or stand.
What You Get

  • Engaging Lessons
  • Project Based Learning
  • Flexible Timetable

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We have eight intake dates every year. Make sure you fill out the enrolment form and start your enrolment procedure.

HURRY UP! NEXT INTAKE DATE

26 June 2017

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