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Diploma of Travel and Tourism


SIT50116
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COURSE DESCRIPTION

Travel and Tourism Diploma

This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions. Individuals with this qualification are able to work in any sector of the tourism industry as a senior departmental manager, manager or owner-operator of any style of small tourism business. Some managers at this level will specialise in certain fields; in the tourism industry personnel tend to specialise in operational functions or marketing and product development roles.

CAREER OUTCOMES:

  • Inbound Groups Manager
  • Inbound sales
  • Incentives manager
  • Tourism Manager

KEY FEATURES

Duration: 12 terms (72 weeks)

Assessment: Assignments

Course fee: $8,100

Study mode: On Campus - 20 hours per week

Nationally recognised, Australian Qualifications Framework standards, CRICOS 083550E

Start date: at the beginning of each term

ENTRY REQUIRMENTS

Academic (preferred): • Certificate III in Travel or specified tourism unit clusters or relevant industry experience assessed through our RPL process (please contact us for details) • Completed Year 12 or overseas equivalent

English: • Minimum score 5.5 or equivalent • English proficiency or intermediate level • Above from any NEAS accredited ELICOS

MODULES

Module 1 - Working in the Tourism Industry A and B

Working in the Tourism Industry Part A and Part B provides an overview of the tourism Industry highlighting all the exciting areas students may wish to work in. This subject includes industry structures, the interrelationships of the different sectors as well as the technology, laws and ethical issues specifically relevant to a career in travel and tourism. Students will integrate this knowledge to work effectively in the industry.

Students will also conduct research in order to develop a general destination knowledge database on local Australian or International tourist locations for use in the selling process. Students will then develop the skills and knowledge to provide customer information and advice on tourist attractions and products available in their customers chosen destination. The subject will also cover the health and safety requirements of overseas travel.

Module 2 – Travel Agency Sales II and III

Travel Agency Sales II and III provide the skills and knowledge required to sell travel and tourism products to customers in a travel agency.  It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information, provide a quotation and close the sale.

Travel Agency Sales II and III follows on from Travel Agency Sales I, where students are required to make and administer customer bookings for products and services with suppliers. It requires the ability to identify customer booking requirements from previous quotations or offers issued and then reconfirm them with suppliers. The sale must be recorded by raising invoices and receipts and then issuing documents to customers such as airline tickets or accommodation vouchers. Travel Sales III also covers dealing with diversity issues that may arise when dealing with a broad array of customers and their special needs or characteristics.

Module 3 - Business Operations and Development

Being a manager requires a range of skills all of which can be learned and practiced. This module provides students with valuable insights into the manager’s role of monitoring the operation to ensure all business targets are met and building a sustainable long term business. The role starts by understanding the internal day‑to‑day work activities to be done then how to lead and support team members, plan and organise operational functions and solve problems. It also covers the requirements to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.

Module 4 – Financial Management

Much of a business’s success will come down to how the money is managed. Budgeting is a key activity to determine how much money is expected to come in and how much is expected to be spent. When preparing a budget, managers will look at their competitors, the way the market is moving and projected sales forecasts. In this module students will learn how to prepare a budget and how to maintain and monitor the budget against budget forecasts. Students will also learn how to interpret reports and financial information.

Module 5 – Quality Customer Service

This module provides guidance on how a manager develops, monitors and adjusts customer service practices to maintain customer satisfaction. It requires the ability to consult with colleagues and customers and to resolve complex or escalated complaints and disputes. Students will also develop policies and procedures for quality service provision by front line staff and manage the delivery of customer service.

Module 6 – Human Resources

More and more, modern business understands the importance and value of the right staff to drive the business mission. In this module, students will learn to manage all aspects of the recruitment selection and induction process. This module also covers the role of leaders to communicate the mission, manage and reward staff as well as provide opportunities for staff development.

Module 7 - Tourism Promotion

One of the most effective ways to promote your business is by participating in industry events or seminars with a visually appealing stand often with a special deal or a promotion. Even your shop front will require an attractive display to promote the sale of your service. This module explains the skills and knowledge required to develop brochures and other marketing materials. Students will identify the objectives of the promotion, determine who the audience will be, develop content, select all display components and finally assemble the display or stand.
What You Get

  • Engaging Lessons
  • Project Based Learning
  • Flexible Timetable

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We have eight intake dates every year. Make sure you fill out the enrolment form and start your enrolment procedure.

HURRY UP! NEXT INTAKE DATE

30 October 2017

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