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Certificate III in Travel


SIT30216
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COURSE DESCRIPTION

bridge bc-certificate III-travel

This qualification reflects the role of individuals who use a range of well-developed retail travel or outbound wholesale sales and operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members. Individuals with this qualification are able to work in the retail travel sector, covering all types of retailers, including those that cover or specialise in leisure, corporate, domestic and international sales. At this level, retail travel personnel can operate in domestic or international sales and this qualification allows for both. Possible job titles include:

CAREER OUTCOMES:

  • Call Centre Sales Agent
  • Corporate Consultant

KEY FEATURES

Duration: 10 terms (60 weeks)

Assessment: Assignments

Course fee: $6,750

Study mode: On Campus - 20 hours per week

Nationally recognised, Australian Qualifications Framework standards, CRICOS 090945E

Start date: at the beginning of each term

ENTRY REQUIRMENTS

Academic (preferred): • Completed Year 12 or overseas equivalent

English: • Minimum score 5.5 or equivalent • English proficiency or intermediate level • Above from any NEAS accredited ELICOS

MODULES

Module 1 - Working in the Tourism Industry

This unit provides an overview of the tourism Industry and all the exciting areas students may wish to work in. This includes industry structures, the interrelationships of the different sectors as well as the technology, laws and ethical issues specifically relevant to the tourism and travel industry. Students will integrate this knowledge to work effectively in the industry.

Module 2 – Travel Destinations

Students will develop the skills and knowledge to provide customer information and advice relating to international or local Australian destinations. The subject covers the available tourist attractions of the destination as well as the tourism products available for sale. The subject will also cover the health and safety requirements of overseas travel. Students research and collect information on destinations in order to develop and update a general destination knowledge base for use in the selling process.

Module 3 – Travel Agency Sales I

This unit provides the skills to sell tourism, travel products to customers in a travel agency.  It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. This subject also covers the requirements to prepare a quotation for the customer.

Module 4 – Travel Agency Sales II

Travel Agency Sales II follows on from Travel Agency Sales I where students are required to make and administer customer bookings for products and services with suppliers. It requires the ability to identify customer booking requirements from previous quotations or offers issued, and reconfirm them with suppliers then administer all bookings through to finalisation. The sale must be recorded by raising invoices and receipts and then issuing documents to customers such as airline tickets or accommodation vouchers.

Module 5 – Construct and Source Airfares

This unit students will learn what is required to create a customer’s flight itinerary by calculating and constructing normal or special promotion airfares that may be available for international or domestic airfares. This module requires the ability to interpret flight information and conditions that apply to specific fares and to construct these airfares according to International Air Transport Association (IATA) regulations.

Module 6 - Computer Reservation (Galileo)

Students will learn to use ‘Galileo’ which is a computerised reservations system used to create, administer and maintain airline bookings. In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms.

Module 7 – Customer Service

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

Module 8 – Tour Guiding

This unit describes the performance outcomes, skills and knowledge required to work as a Tour guide. Tourism has been identified as a growth area for employment and opportunities over the 2015-2018 period. Tour Guiding offers a wonderful small business opportunity for foreign students to develop markets amongst their own country people in Australia, or to guide foreigners in their home countries, either way there are great opportunities by learning this subject. This subject also covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their day‑to‑day work. Enjoy!
What You Get

  • Engaging Lessons
  • Project Based Learning
  • Flexible Timetable

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We have eight intake dates every year. Make sure you fill out the enrolment form and start your enrolment procedure.

HURRY UP! NEXT INTAKE DATE

26 June 2017

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